Software as a Service (SaaS) providers are in the growth trends as India is a major hub for Micro Small and Medium sized enterprises. SME’s major pocket burning item is investments in software and renewals. Web Applications for maintaining their day-to-day activities, appointments, customer call history, quotations and invoices maintenance are made simple with the web based Software-as-a-Service model.
Once such SaaS based tool is the Customer Relationship Management tool that helps manage and analyze your company’s customer interactions and data throughout the customer lifecycle, with the main aim to improve business relationships, increase customer retention there by increasing your sales growth.
On Premise CRMs needs to be monitored for maintenance, administration, control, security, database and information on the company. Whereas SaaS based CRMs or colloquially called the On-Demand CRMs the entire data is stored on a Server (Cloud/Dedicated) and can be accessed by your team/company anytime – anywhere, round the clock. Security, Maintenance, Administration, Control and Database are being monitored by third party administrators.
Cost effective, low maintenance On-Demand CRMs are being offered on per user basis based on the client requirements.